Customer Support
Macros, triage, escalation, refund decisions.
Prompts for support teams: response templates that don't sound canned, tone re-anchoring after a hostile message, refund/credit decision frameworks, KB drafting.
Rewrite a canned support reply to sound human
Canned responses get read like canned responses. This prompt keeps the answer's content intact while removing tells.
Triage incoming tickets across urgency, intent, and team
Tier-1 triage is high-volume and low-leverage. This prompt produces a classifier you can use to route tickets before a human sees them.
Apply a structured refund/credit decision framework
Refund decisions are inconsistent across agents. A written framework + a model that applies it produces consistent outcomes you can defend to the customer.
Generate a KB article from clustered support tickets
If you're answering the same question 10 times a week, write the KB article once. This prompt drafts one from real ticket excerpts.
Re-anchor tone after a hostile customer message
When a customer sends an aggressive or threatening message, your reply sets the emotional trajectory of the entire conversation. This prompt helps you draft a response that acknowledges frustration without matching it or caving unnecessarily.
Write a proactive outage notification for affected customers
Getting ahead of an incident with a clear, honest outage notification reduces inbound ticket volume and builds trust. This prompt structures a message that covers what happened, who is affected, and what comes next—without vague filler.
Give a support rep specific coaching on a weak ticket reply
Generic QA feedback ('be more empathetic') does not change behavior. This prompt produces specific, actionable coaching notes tied to exact lines in a rep's reply, making it useful for weekly 1:1s or async review.
Decline a customer feature request without losing goodwill
Saying no to a feature request is one of the most common and most mishandled support tasks. A poorly written decline feels dismissive; an over-promised one creates future problems. This prompt helps you draft a reply that is honest, warm, and closes the loop cleanly.
Summarize a VIP account history for a support handoff
When a high-value account gets transferred between agents or escalated to a senior rep, a messy handoff wastes time and frustrates customers who have to repeat themselves. This prompt produces a tight, scannable account summary from raw ticket and note data.